|
If the information on this page does not
answer your query then please click here to send an e-mail with your
questions. An answer will be provided as soon as possible.
Q) Can I only request commissions in
size A5, A4, A3?
A) No. These sizes are
stated for simplicity and ease of price reference. Commission work
may be requested smaller or larger than this, although this would affect
price (lower or higher respectively). I want you to be as happy as
possible with your finished piece so it is important that you always
mention any special requests you may have - no matter how unusual or
minor they may sound! Wildlife art is a passion of mine and there
is very little I enjoy more than creating a special piece of art for
someone.
Q) How long does a commission take to
complete from the time it is ordered?
A) This depends on size.
My work is extremely detailed and I take a great deal of time and effort
to build the picture up into something I would be happy to sell or keep
for myself. At least 1 calendar month should be allowed for A5 or
A4 but this may be longer if the piece is of a large size (A3 or above).
You will always be given an estimated time of completion before the work
begins or you pay any money. On some occasions, problems may
arise. Whilst this is unusual, you will always be notified if your piece
is going to take longer than originally stated. If you are
especially desperate for the drawing by a given date then please do
mention this at the time of ordering and every effort will be made to
have it ready for you. I have often been called upon for those
last minute Birthday and Christmas present ideas!
Q) Can I ask for a piece to be created
quicker than the suggested 4-6 weeks if it is urgent?
A) Certainly. However, any
ability to carry out this request would depend on the size and
complexity of the piece as well as workloads at that time. You
will, as always, be fully informed before any work begins or you pay any
money.
Q) Can I ask for a commission of my
pet?
A) Sadly not. Whilst I used
to do work of pets, as well as people, I now concentrate solely on
wildlife. This is mainly due to the fact that it is wildlife which
is of greatest interest to me. I also only like to work from my
own photos due to the high level of detail required in my work and I
have had a lot of problems getting good enough quality photos to work
from in the past. Of course, if you are particularly desperate for
me to complete a commission of a pet then this could always be discussed
although, sadly, I cannot guarantee an ability to do this.
Q) Do I get to see the commissioned
picture before I have to pay the full amount?
A) Yes. A digital image will
be sent to you via e-mail so you can be sure that you are happy with the
finished piece. If so, it will be immediately posted to you upon
receipt of payment.
Q) How much extra do I have to pay for
postage?
A) Nothing for UK residents.
Postage by insured Royal Mail Special Delivery is included in all costs
for orignal artwork. Prints are mailed by first-class Royal Mail.
Q) I'd like a picture of an animal
which isn't included in your list on the commissions page. Can I
still request it?
A) Most definitely! This
list is only meant to display animals which I currently have access to
my own photographic material. This is due to the fact that, as a
result of the extremely highly detailed style of my work, I will only
draw subjects for which I have my own photographic material. If
you would like a drawing of any animal (even an insect!) then please do
say so. Whilst no guarantee can be offered, any request will
always be considered. In fact, I particularly like drawing some of our
more unusual animals. So don't be shy to ask for deer and antelope
(my own favourites)!
Q) What payment methods do you take?
A) Payment may be made by Cheque or Postal
Order or Credit or Debit Card via our secure connection with PayPal.
If you wish to pay by Credit or Debit card and have your order
dispatched without extra delay, an e-mail invoice will be sent to you
outlining your exact order and the full transaction value which you need
to pay. You need to click on the clearly marked link within this
e-mail message. You are automatically directed to the PayPal
website where you may make the transaction over their secure
website. You do not need to have a PayPal account yourself in
order to make payment via this process. This provides you with a
protected environment in which to send your card details and PayPal are
one of the leading providers on secure, on line card payment facilities. If
you are paying by cheque or postal order then please make the payment to
'ArtvArc Wildlife Art' and your order will be dispatched upon the
payment clearing.
Q) How are the orders packaged?
A) It is important that the
artwork reaches you in good condition, especially as even the slightest
crease or bend can completely ruin the piece. For this reason,
each piece is shipped in a reinforced cardboard sleeve. The
artwork is in a sealed plastic cover for added protection.
Originals are mailed by insured delivery just in case anything should go
wrong. Prints can be mailed with insured postage too but this
would incur an additional charge. Please mention at the time of
ordering if you wish to pay extra for insured, rapid delivery.
Q) Are pictures sold framed?
A) No. The reason for this
is because I believe it is very much up to the buyer to decide what type
of frame they want. Different people have different tastes and in
my experience people prefer to make framing choices themselves.
This is also why pictures are sold unmounted. Most frames and
framing services include mounts in the cost. By providing one with the
artwork, it might limit the framing choices available to the customer.
I prefer to leave decisions like this up to each customer as everyone is
an individual with individual tastes.
Q) Can wildlife photograph prints be purchased? A)
Yes, but only a selection are available for purchase. If you would
like a print of any of the photos displayed in the Wildlife Photography
gallery via the 'Photo Gallery' button at the top of this screen then
please send an e-mail to enquiries@artvarc.co.uk
Q) What if I need to return an order?
A) Please refer to the Returns
page for more detailed information.
Q) What if I decide to cancel an
order?
A) Please refer to the Returns
page for more detailed information.
Q) Having read this I would really
like to order a commission or buy a print or existing original.
A) Excellent! Proceed to the
Commissions or Order
Form respectively. I very much look forward to hearing from
you.
Thank you
Philip Eglise
|
